Online facilitation support for VIO Kenya

Mission: To engage in research, advocacy, networking, partnerships and training to promote volunteerism. Objectives: (a) To enhance networking, partnerships and resource mobilization among member and non-member organizations, drawing from and impacting their experience in working with and through volunteers. (b) Provide a forum for activities that enhance and improve the profile of volunteerism in Kenya, including organizing the national volunteerism week , International Volunteer Day (IVD) celebrations, Volunteer of the Year Awards (VOYA) and International Volunteer Managers Day (IVMD) and other related activities in partnership with relevant stakeholders and disseminating information to the public. (c) To develop, research, gather, update and disseminate information on the contributions of volunteers and volunteer-involving organizations (VIOs) to the national economy. (d) To provide a common coordinating center for volunteers and volunteerism-related matters in Kenya.

The IAVE–IBM Reskilling Revolution Africa (RRA) – SkillsBuild Project is a regional initiative designed to bridge digital and professional skills gaps among young people across Africa. Through a partnership between the International Association for Volunteer Effort (IAVE) and IBM, the project provides free online learning via the IBM SkillsBuild platform, focusing on equipping youth and adult job seekers with relevant, in-demand skills that enhance employability. The initiative is being rolled out across Kenya, Ethiopia, and South Africa, with a combined target of 35,000 learners, including university students, TVET graduates, NEET youth, and adult job seekers. A significant portion of these learners have limited exposure to digital tools and require structured, supportive guidance to navigate the online courses successfully. To ensure high-quality learning experiences and improved completion rates, IAVE is recruiting online volunteer facilitators who will serve as mentors, guides, and motivators. The facilitators will support learner onboarding, provide ongoing engagement, offer technical and learning assistance, monitor progress, and help learners translate their acquired skills into practical opportunities. This assignment provides volunteers with a meaningful opportunity to contribute to youth empowerment, digital inclusion, and social impact across Africa—while gaining facilitation experience within an international development program.

We are seeking Online Learning Facilitators to support the IAVE–IBM Reskilling Revolution Africa (RRA) – SkillsBuild Project. The project equips young people across Africa with in-demand digital and professional skills through the IBM SkillsBuild platform. The Online Facilitators will guide and mentor a cohort of learners, helping them navigate the online courses, stay motivated, overcome technical challenges, and successfully complete their learning pathways. Volunteers will play a critical role in ensuring learners gain meaningful skills that improve their employability. Key Responsibilities - Support the recruitment and onboarding of learners onto the IBM SkillsBuild platform. - Conduct virtual onboarding/orientation sessions for new learners. - Maintain regular communication with learners via WhatsApp, email, or other digital channels. - Motivate and follow up with learners who are lagging behind and offer personalized support. - Guide learners in selecting appropriate courses aligned with their career goals. - Monitor learner progress on the platform and track key learning metrics. - Provide basic technical assistance related to platform navigation and connectivity issues. - Facilitate weekly or bi-weekly online check-in sessions to encourage peer learning. - Offer basic career guidance and support learners in using digital badges and new skills. - Encourage the development of soft skills such as communication, teamwork, and problem-solving. - Submit periodic progress reports and document success stories and challenges. - Collect feedback from learners to improve future training cycles. Volunteer Requirements - Strong digital literacy and ability to support others on online learning platforms. - Leadership, mentorship, or facilitation experience—especially with youth. - Good communication skills and ability to motivate and guide diverse learners. - Ability to work independently and commit to weekly check-ins. - Experience supporting learning, career development, or community training is an added advantage. Who You Will Support Learners aged 18–25 from Kenya: - University and TVET students or graduates - Adult job seekers - With a strong focus on recruiting women Impact of the Assignment Your contribution will empower thousands of young people with digital, professional, and employability skills, improving their access to opportunities and helping close the digital skills gap across Africa.