Digital Transformation Assistant

The United Nations Development Programme (UNDP) is the UN's global development network, advocating for change and connecting countries to knowledge, experience and resources to help people build a better life. UNDP is on the ground in some 170 countries and territories, supporting their own solutions to development challenges and developing national and local capacities that will help them achieve human development and the Sustainable Development Goals. Our work is concentrated on three main focus areas: Sustainable development; Democratic governance and peacebuilding; Climate and disaster resilience. UNDP helps countries attract and use aid effectively. In all our activities, we promote gender equality and the protection of human rights. UNDP has enhanced its support to countries to work towards the eradication of extreme poverty, enabling us to build back better and work towards innovative solutions to the complex global challenges. We have refined our service offering through six signature solutions to provide a more integrated response to the development challenges that we are all facing in this complex global environment. This includes a mix of policy advice, technical assistance, catalytic financing and innovative programmes tailored to country specific needs to accelerate progress towards the Sustainable Development Goals through six our signature solutions on - poverty, governance, resilience, environment, energy, gender equality.

UNDP Zambia is strategically repositioning the implementation of its Country Programme to respond to emerging development opportunities and to leverage UNDP’s comparative advantages in maximizing partnerships, resource mobilization, and development impact. This realignment is fully consistent with UNDP’s mandate, the Country Programme Document (CPD) for the period 2023–2027, and UNDP’s continued support to the Government of the Republic of Zambia (GRZ) in delivering on the priorities of the Eighth National Development Plan (8NDP). A recent review of the programme portfolio underscored the need to recalibrate programme implementation towards a more integrated and coherent programmatic approach. This approach is anchored in the current CPD, the six (06) Signature Solutions of UNDP’s Strategic Plan, and the Regional Bureau for Africa (RBA) Strategic Offer. In this context, UNDP Zambia will further strengthen its role as an integrator to accelerate progress towards the implementation of the Sustainable Development Goals (SDGs), fostering collaboration across sectors and stakeholders. As the development landscape continues to evolve and the Decade of Action for the SDGs advances, it has become increasingly imperative for UNDP Zambia to review and enhance its programming approach. This is to ensure the organization remains responsive, innovative, and effective in supporting the GRZ to achieve the objectives of Agenda 2030 and the 8NDP. A more strategic and forward-looking planning approach is required to ensure efficient and effective delivery of the Country Programme, ultimately promoting inclusive and sustainable human development. Building on lessons learned and recent organizational assessments, UNDP Zambia is strengthening its programme and management advisory support structures. These structures will provide integrated support to both the Programmes and Operations Clusters under the direct oversight of the Country Office’s (CO) Senior Management. The objective is to leverage innovative approaches, advance digital transformation through the adoption of ICT tools using existing corporate platforms, improve client-oriented service delivery across the office, and enhance synergies and collaboration among all units and departments. In this regard, the Digital Transformation Assistant will support the design, development, and deployment of digital and ICT solutions related to internal control systems, business processes, digital transformation initiatives, and client service improvements. The role will also support the Management Analyst in providing strategic programme and operational advisory services to Senior Management, with a particular focus on promoting integrated approaches to programme implementation, ensuring effective coordination of cross-unit initiatives, strengthening internal controls, developing innovative business processes, and fostering a results-driven and digitally enabled organizational culture across UNDP Zambia.

Under the overall guidance of the Operations Manager, and direct supervision of the ICT Manager, the Digital Transformation Assistant will support the management, revision and development of the CO's online tools by undertake the following tasks: - Support the design, development, and deployment of demand-driven, web-based and online applications that address identified business needs and facilitate knowledge sharing, collaboration, and access to organizational expertise. - Contribute, as part of a multidisciplinary team, to the maintenance, enhancement, and continuous improvement of UNDP’s online presence, including intranet, extranet, and public-facing internet platforms. - Support the development of new web-based tools and systems, as well as the enhancement or revision of existing applications, in response to requests from programme and operational units. - Participate in the management of software development initiatives, including conducting needs assessments, supporting project planning and coordination, ensuring system compatibility, and ensuring compliance with UNDP corporate standards, guidelines, and procedures for the office’s technology environment. - Support the development, updating, and dissemination of internal policies, guidelines, and standard operating procedures related to the use and management of websites and web-based systems. - Analyze and interpret user requirements and translate them into clear and functional system specifications and technical requirements. - Provide technical support and advisory services to staff on web development, content management systems, digital tools, and related ICT solutions to enhance productivity and service delivery. - Contribute to ensuring data security, integrity, consistency, and access control of online applications in line with UNDP ICT standards and data protection requirements. - Monitor and analyze website usage and performance metrics, including traffic patterns and user behavior, maintain usage statistics, and prepare periodic analytical reports to inform decision-making and continuous improvement. - Ensure that comprehensive and up-to-date technical documentation for all developed or enhanced digital tools and systems is properly developed and maintained. - Support the office-wide digital transformation agenda, with a strong focus on results-oriented digital solutions that improve efficiency, effectiveness, and impact in programme and operations delivery. - Work closely with the Information and Communications Technology (ICT) Unit to support the digitization of business processes and the adoption of digital tools aligned with UNDP corporate platforms and transformation initiatives. - Support the rollout, testing, and institutionalization of new systems and automated tools, including user orientation and troubleshooting, to streamline workflows, optimize business processes, and enhance overall office performance.