IOM Türkiye / Published Jul 8, 2026
Outreach Assistant
On-site10. Reduced inequalities
- Location
- Türkiye
- Istanbul
- Duration
- 92 days
- Possible extension
- Deadline
- Jul 19, 2026
- 4 days left
- Assignments
- 1
- available position(s)
- Expected start
- Aug 10, 2026
- Volunteer category
- Associate UCoS from Apr2026
- National
Sustainable Development Goal
10. Reduced inequalities
Assignment
What the volunteer will do
Mission and objectives
Established in 1951, the International Organization for Migration (IOM) is the leading intergovernmental organization in the field of migration and is committed to the principle that humane and orderly migration benefits migrants and society. IOM is part of the United Nations system, as a related organization. IOM supports migrants across the world, developing effective responses to the shifting dynamics of migration and, as such, is a key source of advice on migration policy and practice. The organization works in emergency situations, developing the resilience of all people on the move, and particularly those in situations of vulnerability, as well as building capacity within governments to manage all forms and impacts of mobility. The Organization is guided by the principles enshrined in the Charter of the United Nations, including upholding human rights for all. Respect for the rights, dignity and well-being of migrants remains paramount.
Context
Building upon ten years of successful cooperation with the German Federal Foreign Office (GFFO), Family Assistance Program (FAP) has been contributing to more orderly and timely family reunification (FR) visa processing by the German Visa Sections and facilitating safe and regular migration of vulnerable families to Germany through 10 FAP centres, including the center in Istanbul.
Task description
Under overall supervision of FAP Istanbul National Coordinator and direct supervision of the Senior Programme Associate, the successful candidate will be accountable and responsible for assisting the streamlining of visa application services for the German family reunification caseloads.
The assigned tasks may require:
- Provide comprehensive support to family reunification operations at the FAP Center by managing beneficiary assistance and case files, including data entry, document processing, and file tracking in line with SOPs.
- Conduct applicant interviews, ensure accurate data recording, and maintain high-quality standards in case management and reporting.
- Coordinate appointment scheduling, support applicants with form completion and documentation, and respond to inquiries via phone and email. Ensure timely updates in case management systems and proper organization and submission of files to the German Consulate.
- Perform any other related tasks as may be required or assigned by the supervisors.
Requirements
Eligibility and qualifications
- Age
- 18 - 80
- Required experience
- 2 years
- Education
- Bachelor's degree
- Nationality
- National or legal resident of the assignment country
Languages
TurkishRequired
Native language
EnglishRequired
Fluent
Areas of expertise
AdministrationInformation technology and telecommunicationsCommunication, advocacy, public information
Skills and experience
- Experience with client management and outreach in visa application processes or similar administrative settings is required.
- Experience in call center and knowledge of CRM is an asset.
Skills Required:
- Strong demonstrated ability to maintain accuracy & confidentiality in performing responsibilities;
- Solid overall computer literacy, including proficiency in various Microsoft Office applications (Excel, Word, among others), email, and internet; familiarity with database management; and office technology equipment;
- Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel;
- Attention to detail, ability to organize paperwork in a methodical way; discreet, details and clients.
Competencies and values
Values
• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates the ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies – behavioural indicators
• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; action-oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring, and motivational way.
Notes
Additional information
Living conditions and remarks
This is a volunteer assignment, not employment. By sharing your time, energy, and talents, you can support communities in need and become part of something greater than yourself — a global movement for peace, development, and humanitarian aid. Volunteering strengthens trust, solidarity, and reciprocity among citizens, and it can promote a sense of belonging and purpose.
The assignment will be based in Istanbul and required 5 days in the office in Gayrettepe, Istanbul. The UN Volunteer will be responsible for arranging her/his own housing and other living essentials.
The Summary of UNV Entitlement (National Associate): All paid in local currency
- Current Monthly Living Allowance (MLA): USD 1,291
- Private insurance coverage by CIGNA
Note to citizens of Türkiye: As per UN’s diplomatic mission status, it is not included in National Security Institution’s (SGK) system but can be only initiated on private basis.
Notes:
1) The allowances are in no way to be understood as compensation, reward or salary in exchange for the volunteer work.
2) It's important to note that UNV assignments are volunteer assignments, not employment. The purpose of the allowances and entitlements paid to UN Volunteers is to enable UN Volunteers to sustain a secure standard of living at the duty stations in line with United Nations standards without incurring personal costs.
3) You can check full entitlements at the duty station: https://app.unv.org/calculator
4) Please read the complete UN Volunteer Conditions of Service is available at https://explore.unv.org/cos
Inclusivity statement
United Nations Volunteers is an equal opportunity programme that welcomes applications from qualified professionals. UNV is committed to diversity, human rights, and individual dignity.
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